Who we serve
Families & caregiversA care team, respite and one place to manage it all
Practices & health systemsDeliver GUIDE with $0 setup and a first claim by week 4
AAAs & community organizationsEarn a referral fee per family, or deliver services
DoctorsRefer a patient, or practice with a team behind you
Home care & respite agenciesVisits in the platform, 100% of respite dollars
Organizations running GUIDEUse our network, run on our platform, or both
See the whole ecosystem →More roles as we grow
The CareConnect ecosystem
Care, with everyone connected.
CareConnect is transforming how families, caregivers, providers and organizations connect, coordinate and deliver care.
I am a…
Covered through Medicare’s GUIDE program, delivered by a CMS-approved participant.
What CareConnect is
We connect patients and family caregivers to a coordinated care team.
We are a care delivery and coordination company. Our network is who we are, and our platform is how it runs.
For family caregivers
A care team around every family.
Everyone caring for your loved one is connected and coordinated, so scheduling appointments and managing their care gets easier for you. The GUIDE program is no cost to the patient or caregiver.
Everyone on the same page
One shared care plan.
It keeps every member of the care team aligned and on the same page. Family members can have access too, so you always know the plan and who is involved.
See what families get →
Why we exist
Families have become the care system our healthcare never built.
When a loved one is diagnosed with dementia, the family walks out of the doctor’s office carrying it alone. The people who could help work in separate systems, and the funding that exists is hard to reach. CareConnect brings them together around the family.
The ecosystem flywheel
Everyone around the family, connected.
Refer, enroll, deliver, get paid, grow. Tap any role to see how it works for you.
At the center
The patient and family caregiver
Care, respite and one place to manage it all
1 · Refer
Doctors, practices and community organizations connect families. Community partners earn a referral fee per family.
For community partners →
2 · Enroll & plan
Care navigators check eligibility and enroll the family. Physicians assess and build the care plan, paid as part of the team.
For doctors →
3 · Deliver
Home care and respite agencies deliver visits, booked and confirmed in the platform.
For home care →
4 · Everyone gets paid
Each enrolled family brings GUIDE funding. The platform bills it and pays every role, with 100% of respite to the provider.
How GUIDE funds it →
5 · Grow
New practices, partners and organizations running GUIDE join, so more families can be referred in.
For practices →
At the center
The patient and family caregiver
1 · Refer
Doctors, practices and community organizations connect families. Community partners earn a referral fee per family.
For community partners →
2 · Enroll & plan
Care navigators check eligibility and enroll the family. Physicians assess and build the care plan, paid as part of the team.
For doctors →
3 · Deliver
Home care and respite agencies deliver visits, booked and confirmed in the platform.
For home care →
4 · Everyone gets paid
Each enrolled family brings GUIDE funding. The platform bills it and pays every role, with 100% of respite to the provider.
How GUIDE funds it →
5 · Grow
New practices, partners and organizations running GUIDE join, so more families can be referred in.
For practices →
↻ Then it turns again, with every new partner.
Each enrolled family brings GUIDE funding that pays every role around them, so every new partner makes the ecosystem stronger for the rest. How it works →
One journey, one record, everyone in it
From first referral to payment
1Enroll
Referral
Intake & eligibility
Enrolled family
A live Medicare eligibility check verifies six criteria. No calls to CMS.
Who’s involved: doctors, community partners, navigators
2Assess & plan
Nine-domain assessment
Care plan
The same record carries into the assessment, versioned and never overwritten.
Who’s involved: physicians, navigators, the family
3Deliver
Care team assignment
Service delivery
Respite
A caregiver wellbeing signal becomes an assigned, confirmed respite visit.
Who’s involved: navigators, home care and respite agencies
4Get paid
Billing
Program payment
Respite passes 100% to the provider. Referral fees and team compensation follow the work.
Who’s involved: every role
How the ecosystem is funded
GUIDE funds care coordination. CareConnect makes it operational.
Activate funding in weeks
Partners deliver GUIDE through our participant partnership, with clinical sign-off included and no new payer contracts.
$0 to start
Free implementation, free training and a free platform. No IT project.
One platform runs the program
Eligibility, care plans, visits, billing and outcome reporting, so the funding reaches everyone who does the work.
$2,500+
in respite per family, per year
100%
of respite dollars go to the provider delivering it
Week 4
first claim submitted for new partners
Not sure where you fit? Let’s talk.
Start with a 30-minute call. We’ll show you your role in the ecosystem.